Child Support Assistant

Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting for Child Support Assistants. 

Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support Professionals are positioned for success and have promotional opportunities available within the Child Support career path.Child Support Assistants process child support cases and provide assistance in locating parents and conducting in-person interviews to elicit financial information. Child Support Assistants generate, complete, and process legal forms and correspondence, verify requests, answer questions, and complete a variety of technical tasks in support of obtaining and enforcing child support orders.
 

Minimum Requirements:

Applicants must meet one of the following options:

OPTION 1 EDUCATION: Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Social/Behavioral Science, English, Math, Humanities, or a closely related field. Transcripts (unofficial are acceptable) MUST be submitted with the application if the applicant does not possess a completed Associate's degree (or higher) in one of the qualifying fields of study.

NOTE: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

OPTION 2 EXPERIENCE: One (1) year of full-time equivalent office clerical experience working in a county agency overseen by a State Child Support Services Department.

OPTION 3 EXPERIENCE: One (1) year of full-time equivalent office clerical experience which involved interviewing customers to obtain pertinent financial, legal, or personal history information. This experience must be clearly described in the work experience section of your application. (Conducting job interviews is not considered qualifying experience.)

OPTION 4 CERTIFICATION: Successful completion of the Entry Level Workplace Certification issued by San Bernardino County. This certification must be attached to your application.

 Selection Process:

Examination Procedure: Candidates who meet the minimum qualifications will be invited to take the online assessment. The online assessment will consist of an evaluation of skills and knowledge in the following areas:

• Math Skills
• Interviewing 
• Public Contact and Interpersonal Skills
• Interpreting Rules and Regulations
• Listening Skills

Application Procedure: 
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, August 9th, 2024. 

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.