Visitor Services Associate

As the national repository of Japanese American history, the Japanese American National Museum (“JANM”) creates groundbreaking historical and arts exhibitions, educational public programs, award-winning documentaries, and innovative curriculum that illuminate the stories and the rich cultural heritage of people of Japanese ancestry in the United States. JANM also speaks out when diversity, individual dignity, and social justice are undermined, vigilantly sharing the hard-fought lessons accrued from this history. JANM’s voice has never been more urgent or relevant than during this time of rising Anti-Asian hate and racism, and it has committed to galvanizing and advocating for the AAPI community.

JANM is currently seeking a Visitor Services Associate to join our team, works 2 to 3 days per week, between 14 to 20 hours/week.

Visitor Services Associates work in a team and are responsible for creating an inviting environment for guests while providing excellent customer service by interacting throughout the museum and exhibit space. Provides information about Museum exhibitions, programs, safety procedures, and services including the Hirasaki National Resource Center, Facility Rentals, and Group Visits.

Bachelor’s degree preferred; or an equivalent combination of education and experience. Minimum one year of Front-Line Guest Service/Receptionist experience. Familiarity with reception lobby tasks or similar operations that deal mainly with the general public as guests. Takes guest reservations and answers general inquiries--in person, over the phone, and via email--in a professional manner. Is adept with handling cash and processing sales. Prior non-profit, museum experience and working with volunteers is beneficial. Knowledge of Japanese American history, culture and community is a plus; however, sensitivity to issues of diversity and ethnicity is essential. Requires availability on weekends and evening hours. Background and credit check required and employees must be Fully vaccination + boosted when eligible for COVID-19.

 

Computer literate, Internet savvy, and experience with MS Office, Gmail, Google Calendar, Google Drive, and Altru preferred. Visit our website at http://www.janm.org/jobs for full job description. EOE

 

Benefits: On-Site parking, comp family level membership, sick time, vacation time and 17 paid holidays (pro-rated), and discount in Museum Store and on-site Chado Tea Room.

 

To apply: submit cover letter, application & resume. See janm.org/jobs/apply for application

 

Japanese American National Museum

Attn: Human Resources

Re: Visitor Services Associate PT

100 N. Central Avenue

Los Angeles, CA 90012

 

Fax: 213-830-5673

E-mail: hr@janm.org