Knowledge Base Specialist

Knowledge Base & Training Content Specialist — Part-Time (~20 hrs/week)

Chico Animal Hospital · Chico, CA · $23–28/hr DOE · Flexible schedule

Chico Animal Hospital runs on documented protocols — how we answer phones, prep for surgery, handle prescriptions, maintain equipment. We recently migrated our entire knowledge base (500+ pages) into BookStack, our self-hosted documentation platform, and standardized its formatting. Now we need the part a machine can't do: a person to verify it, improve it, and keep it alive.

What you'll do

• Own our ~514-page knowledge base: verify accuracy by interviewing and shadowing the staff who actually do the work, then fix what's outdated and write what's missing
• Enhance documentation with photos, screenshots, and annotated images you capture yourself
• Work a prioritized queue we've already built for you — pages flagged for review, proposed formatting improvements, and content gaps — with clear monthly targets
• Run our review cycle so no protocol goes stale, and report simple monthly metrics
• Own and evolve our documentation style guide — when formatting or structure isn't working for staff, you have the authority and a defined process to change it
• Over time, build interactive staff training courses in Moodle (quizzes, onboarding modules) from the documentation you've refined

What we're looking for

• Excellent written communication — you can turn a rambling verbal explanation into a clear, step-by-step procedure anyone can follow on their first day
• Strong self-direction — you'll get goals, a work queue, and access to staff, not daily supervision
• Comfort learning software platforms (BookStack, Moodle, basic photo/screenshot annotation); prior experience with wikis, LMS platforms, or documentation tools is a plus
• Comfortable working inside a busy animal hospital — observing procedures and asking questions without disrupting patient care
• Veterinary, medical, or dental office experience is a plus but not required

How you'll be evaluated

Candidates who advance past a first interview complete a short paid work sample (~2 hours at the offered rate): rewriting a messy procedure, and documenting a simple task a staff member demonstrates for you on-site — turning what you observed into a clear procedure with annotated photos you capture yourself. We weigh this far more heavily than your resume.

Details

~20 hours/week on a flexible schedule — we'll work out days and hours that fit both sides, generally during business hours since much of the job involves talking with staff. Some of the work (writing, editing, organizing) may be doable remotely once you're established. Long-term role with growth into training program development. To apply, send a resume and — more importantly — any writing sample you're proud of (a procedure, a guide, a wiki page, anything instructional).