HHSA Case Manager I/II

This position provides essential case management services to support individuals and families in accessing community resources and services. HHSA Case Manager I is an entry-level, training-focused role that performs routine case management duties under close supervision. HHSA Case Manager II is the journey-level classification and performs the full range of case management functions, including direct client contact and complex cases, with greater independence and professional judgment. This position may work in one or more Public Health programs such as Women, Infants and Children (WIC) and/or health initiatives related to health equity, health care systems, and social determinants of health. This is an in-person position is scheduled for forty (40) hours per week.

JOB DUTIES

• Assists public health nurses in coordinating and conducting community events, such as immunization clinics; assists with screening process, initial assessments, clinic immunization records management, tracking and appropriate reporting.
• Provides case management through individual or group rehab methods for children and/or adults for a variety of health services programs and services.
• Coordinates services with individuals, coordinates activities with other departments, medical providers, social workers, schools and/or other outreach agencies as appropriate to ensure that the needs of the clients are met.
• Performs general administrative/office work as required, including but not limited to copying and filing documents, preparing/typing documents, answering the telephone, faxing information, entering computer data, attending meetings, ordering supplies, maintaining office cleanliness, etc.

IDEAL CANDIDATE

The ideal candidate will be able to work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions. The ideal candidate will be bilingual and possess a certificate as a WIC Nutrition Assistant, or Certified Lactation Educator.

MINIMUM QUALIFICATIONS

EXPERIENCE:

I - Two (2) years of full-time experience performing advanced journey level or specialized clerical duties in an office environment.

II - One (1) year of full-time experience performing duties comparable to a HHSA Case Manager I classification.

EDUCATION:

I/II: High school diploma or GED equivalent.

LICENSE OR CERTIFICATE:

I/II: Possession of, or ability to obtain a valid California driver’s license. Possession of a certificate as a WIC Nutrition Assistant, or Certified Lactation Educator is desirable.